Refund policy

At Nexoral Mart, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy below.

1. Return Policy – 30 Days

We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in its original packaging.

  • The product must be unused and in new condition.

  • The product must be returned with all original accessories and included items.

  • Proof of purchase or your order number must be provided.

2. Return Timeframe

Once your return request has been approved, you must send the product back within 14 days of receiving our return approval.

Please ensure that the item is securely packaged to prevent damage during return shipping.

3. How to Request a Return

To start a return, please contact us by email:

Email: info@nexoralmart.shop

Please include the following information in your email:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

Our team will review your request and provide instructions on how to proceed.

Please do not send products back without contacting us first.

4. Refund Policy – 10 Days

Once we receive your returned product, our team will inspect it to ensure that it meets our return conditions.

If your return is approved, your refund will be processed within 10 business days after approval.

Refunds will generally be issued to the original payment method used for the purchase.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@nexoralmart.shop.

Please include your order number and clear photographs of the issue so that we can investigate and assist you with an appropriate solution.

6. Non-Returnable Items

Products that have been used, damaged through misuse, or returned without their original packaging may not qualify for a return, except where applicable consumer law provides otherwise.

7. Return Shipping Costs

Please contact our support team before returning an item for instructions regarding return shipping.

Where an item is faulty, damaged, or incorrectly supplied, your statutory consumer rights will apply.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Your statutory cancellation rights under UK consumer law are not affected by this policy.

9. Contact Information

For all return, refund, or exchange enquiries, please contact us:

Store Name: Nexoral Mart

Email: info@nexoralmart.shop

Phone: 0161 749 8880

Address: 167 Broadway, Urmston, M41 7NW, United Kingdom

Our Promise

At Nexoral Mart, we value your trust and aim to make every shopping experience smooth and convenient. Thank you for choosing us!

Nexoral Mart – Look Better. Feel Brighter.